Terms of Service

By creating an account or using OkVisto (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

OkVisto is a B2B SaaS platform that automates appointment management for small service businesses. The Service reads events from your connected Google Calendar, sends WhatsApp reminders to your clients, and processes their replies (confirm, cancel, reschedule). Some features are gated by your subscription tier.

You must sign in via Google OAuth to use the Service. You are responsible for maintaining the security of your Google account and for all activity that occurs through your OkVisto account. You must be at least 18 years old and authorised to act on behalf of your business.

The Service is offered on monthly subscription plans (Free, Starter, Plus, Business). Paid subscriptions are billed in advance on a recurring monthly basis through Stripe. Plus and Business include a 14-day free trial; you can cancel during the trial without charge.

You authorise us (and Stripe) to charge your payment method on each renewal date until you cancel. You can cancel at any time from the billing portal accessible inside the Service. Cancellation stops future charges; access to paid features ends at the close of your current paid period.

Prices may change. We will give you at least 30 days’ notice before applying any price increase to your subscription. We do not provide refunds for partial months unless required by law.

The Service sends messages to your clients via the WhatsApp Business Cloud API on your behalf. You confirm that you have a lawful basis (contract, legitimate interest, or consent under applicable law) to contact each client whose phone number is included in your calendar events. You are responsible for honouring opt-out requests; the Service supports automated opt-out handling.

We are not responsible for delays or failures caused by Meta Platforms, Google, your mobile network, or your clients’ devices.

You agree not to use the Service to send unsolicited commercial messages (“spam”), to harass any person, to send content that is illegal in your or your client’s jurisdiction, or to circumvent any technical limit (including subscription tier caps).

Our handling of personal data is described in the Privacy Policy, which is incorporated into these Terms by reference.

OkVisto and its underlying software are owned by us. We grant you a limited, non-exclusive, non-transferable right to access and use the Service for your business operations. You may not copy, reverse engineer, or resell the Service.

The Service is provided “as is” and “as available”. We disclaim all warranties to the maximum extent permitted by law, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our total liability arising out of or related to the Service is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the liability. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or lost client relationships.

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if continued service would expose us to legal or platform risk (for example, if Meta or Google revokes our integrations because of your conduct).

We may update these Terms from time to time. We will notify you by email or in-product banner before material changes take effect. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of Italy. Any dispute will be brought before the competent courts of Italy, except where mandatory consumer-protection law requires otherwise.

The Service is provided by NEXA SRL, registered office at Via Per Strigno 18, Castel Ivano (TN), Italy. VAT / C.F.: IT02784320224.

Questions about these Terms? Email pietro.fabbro@quabo.it.